Question 1

Trademarks & Logos

Accepted Answer

When submitting trademarked designs or logos, Emotionz Graphix & Apparel reserves the right to reject these types of designs under copyright laws. It is the responsibility of the customer to obtain legal permission from the copyright holder of the design for production. We hold no responsibility on determining ownership of trademarked designs submitted by the customer or authorization of it’s use.

Upon submission of these types of designs, you express user permission for production and release Emotionz Graphix & Apparel from any/all legal responsibilities.

Emotionz Graphix & Apparel can not offer design assistance on customer submitted copyright artwork. You must provide your own production ready files.

Question 2

Design Service

Accepted Answer

You must provide completed artwork when ordering. Emotionz Graphix & Apparel does offer design service. Contact us for pricing which generally starts at $50/hr.

All submitted artwork must be high resolution (see artwork requirements posted on each print type’s page). If submitting low-resolution artwork, our team will convert your submitted designs into vector format (art charges apply).

In regards to copyrighted material and artwork, we can not offer design assistance or edits to your supplied designs – as it is the customer’s responsibility to determine and obtain permission of use from the copyright holder. You must supply production ready, high resolution artwork files.

Question 3

Submitting Artwork

Accepted Answer

When submitting logos and production ready artwork, it is the responsibility of the customer to ensure the quality of artwork, spelling and layout accuracy. Submit in high-resolution and/or vector format when possible. Production will be based on the artwork you provide. Please keep in mind artwork for screen print, DTF or embroidery will yield different results – due to the nature of the printing process.

Emotionz Graphix & Apparel created artwork or digitized files are created to the specs of our equipment software requirements. All artwork created by us will remain property and/or possibly intellectual property of Emotionz Graphix & Apparel. Customers can request high definition files of their completed projects for a fee. All digitized artwork will remain property of Emotionz Graphix & Apparel since these file types are created specifically for our machines.

Question 4

Artwork Specs

Accepted Answer

We prefer high-resolution, vector files when possible. If you do not have high-resolution artwork, no worries, Our talented design team will convert your artwork for production.

Formats accepted: Illustrator, Photoshop, PNG, JPEG, PDF.

Even when submitting production ready files, we still need to prepare your artwork for production. For Screen Print: Performing color separations, registrations and creation of your screens. Embroidery: Converting/Digitizing your artwork in a format read by embroidery machine computers. Vector files are not digitized files.

We do not accept digitized files from outside sources. All embroidery orders require digitizing by Emotionz Graphix & Apparel. All digitized files remain property of Emotionz Graphix & Apparel.

Question 5

Production Time

Accepted Answer

Production time begins after payment has been received from the customer and/or proof approval.

Production times vary throughout the year. Our standard production times can ranges from 10-14 full business days (does not include weekends or holidays) on most screen printing projects. Team uniforms, sublimation and embroidery projects may take up to 20-25 business days – depending on their complexity. Current production times are listed on our website and are used as en estimated time. We do offer RUSH services for specific projects. Contact us to discuss if your project is eligible for RUSH SERVICE.

Production time does not include delivery, shipping & transit times.

Question 6

Proof / Order Review

Accepted Answer

All Custom Orders Will Receive a Proof

All custom orders will receive an electronic proof as a representation of what your finished project could look like. Keep in mind, these are computer generated simulations and the finished project may appear slightly different. Up to two (2) revisions will be allotted without additional art charges. Approving your proof for production also indicates you have reviewed the order details as well as our Terms of Service.

If you elect to forgo your proof and order review, you accept the final print along with the order details as is – and left to our discretion.

Question 7

Blank Apparel / Suppliers

Accepted Answer

Blank apparel is ordered once proof is approved and payment has been received – unless otherwise noted.

We utilize several of the leading suppliers and distributors of quality blank apparel which offer first run quality items. We do not print on second-hand / irregular apparel. The time frame in which we receive blank apparel is dependent on how soon suppliers can process and fulfill orders. We have no control over their practices as well as shipping/transit times by carriers. We suggest placing your order with enough time to account for any possible delays.

We hold no responsibly for these types of delays.

Question 8

Pricing

Accepted Answer

Pricing is based on numerous factors, which include garment selection, print type and quantity ordering. Pricing reflects the blank apparel cost at the time you place the order. Pricing may be a different on re-orders due to increase/decrease in cost set by the suppliers.

We have no control over a supplier’s pricing structure.

Question 9

Services Provided

Accepted Answer

Emotionz Graphix & Apparel agrees to perform only the services outlined in your proof and/or order summary. Any deviations requested from our normal services are the sole responsibility of the customer to inform us upon requesting a quote or placing an order. We encourage you to thoroughly review your proof in it’s entirety for spelling, layout, ink/thread colors used, etc. Failure to review our Terms of Service or the details of your proof/order summary are at your sole descension.

Question 10

Outsourcing

Accepted Answer

During times of high volume or certain types of orders, Emotionz Graphix & Apparel may outsource apparel decoration orders to third party contractors for fulfillment. This is normal practice to better service our customers.

Question 11

Deadlines

Accepted Answer

We make every effort to meet ordering deadlines for our customers whenever possible. However, certain situations may present a challenge and out of our control. Although we do offer rush service, we encourage you to allow ample time for your order to be processed, avoiding any issues and delays. Placing an order with Emotionz Graphix & Apparel does not constitute as a contract for a guaranteed production completion date, as we offer no such agreement. Your completion date is provided as an estimated production period. Some situations out of our control and may include the following:

1): Processing / arrival of blank goods from our suppliers in order for us to print your order.

2): Artwork delays. Remember, production can not begin until all artwork is approved by the customer.

3): Shipping and Transit times. We ship orders via USPS, UPS and FEDEX. We have no control over delays and delivery schedule changes made by shipping carriers or acts of nature.

Question 12

Placing Orders

Accepted Answer

All orders and quote requests made after 3 p.m. (EST) may be processed the next business day – depending on our volume.

Question 13

Customer Supplied Garments

Accepted Answer

We typically do not print on customer supplied apparel for many reasons. Garments available directly to apparel decorators are specifically produced and manufactured to be printed on – being free from chemicals and hard detergents used for retail sold items. We can not guarantee quality of the print on other purchased items, so we don’t offer this as an option. Also, you generally aren’t at any cost savings advantage in providing your own garments.

Rest assured, you are getting the absolute best pricing available on apparel when placing an order with Emotionz Graphix & Apparel.

In the rare case we do print on customer supplied garments, Emotionz Graphix & Apparel holds no responsibility to unpredictable print results and/or garment discoloration/damage. We do our best to provide high quality prints in every order. The customer acknowledges this and releases Emotionz Graphix & Apparel form any financial liability or poor practices.

We do not replace customer supplied garments in the event of damage or unpredictable print results.

Question 14

Out of Stock Items

Accepted Answer

We reserve the right to substitute out of stock items with that of equal value and quality.

Question 15

Quote Requests

Accepted Answer

Quotes are valid for a period of 5 – 7 business days. After that time, a new quote must be issued.

Question 16

Ordering Process

Accepted Answer

After you receive your online quote and payment has been made, your order is moved into the design phase. Here is where our design team works on your logo/design. If you submitted hi-resolution artwork, we will ensure it meets our quality standards to achieve the best print possible. If we are creating a logo/design, you will work with our designers to bring your creative ideas to life.

From there, you will receive an online proof of your design. We allow up to three (3) revisions without any additional charge. Once you approve the design, it’s off to production. See current production times posted on our website.

Question 17

Stock Ink / Thread Colors

Accepted Answer

We carry a wide selection of stock ink colors and embroidery threads to choose from. When viewing swatches of print/thread colors, keep in mind these are for reference only, as everyone’s computer monitor, mobile device or home printer may display these colors a bit differently. 
There are also many factors than can affect the final print color/results which include printing on dark colors, fabric type and blend – which is normal. If you have a specific color match (PMS), it is the responsibility of the customer to inform us during the quote/ordering process so we can account for those details. Otherwise, we will utilize our standard production colors.

Question 18

Custom Ink Colors

Accepted Answer

For specific ink colors not listed on our standard production charts, there is a $30/per color/per location charge to mix/create these colors for your project.The customer must provide their Pantone Color values. Please inform us during the quote process your need for a specific color request. Custom colors/PMS matching are not  available for embroidery threads. We carry a vast assortment of thread colors to choose from.

It is the customer’s responsibility to discuss PMS Color Matching when requesting a quote or placing an order with us.

Question 19

Personalization

Accepted Answer

For team apparel or garment personalization, we utilize professional heat applied vinyl or heat applied materials unless otherwise specified. All our heat applied materials are child safe and meet CPSIA guidelines.

Question 20

Spoilage

Accepted Answer

During production, it is not uncommon for some printed items to be less than perfect (spoilage). This is a normal part of production, as every garment decorated is done by hand. We allow for up to 2%-3% spoilage rate.

Spoilage is a normal part of production. We do take every effort to minimize this. Some garments which are hard to decorate may yield a higher spoilage rate. Again, this is normal.

Question 21

Payments & Refunds

Accepted Answer

All payments must be made in advance prior to the start of the design and production of your order – unless otherwise specified.  This is typically after you receive a quote, payment is requested. Due to the customization nature of our business, we can not issue refunds once production has begun or from mistakes in design / layout approved by the customer. Ensuring the proof provided is correct is the sole responsibility of the customer.

Refunds will be honored for manufacturing defects in the product or mistakes made by Emotionz Graphix & Apparel. For damages sustained in shipping/ transit (by the shipping carrier), please contact us for assistance. Ultimately, you will need to file a claim with the shipping carrier. All claims must be made within 5 business days of receipt of goods to be valid. No exceptions. We will not honor claims after this time period.

Question 22

Non Payment

Accepted Answer

In the event of returned checks/payments due to insufficient funds or non-payment, you (the customer) agree to be held 100% liable for all outstanding balances, accrued fees, late fees and any legal/court costs.

Question 23

Shipping/Delivery

Accepted Answer

We typically ship USPS, FedEx, UPS and freight to anywhere within the continental U.S. Packages lost in transit, please contact us. For packages labeled as “delivered” by a shipping carrier, please contact the shipping carrier directly as Emotionz Graphix & Apparel is not responsible for missing packages listed as “delivered” by the shipping carrier.

Question 24

Shipping Delays

Accepted Answer

Emotionz Graphix & Apparel has no control over a shipping carrier’s processing, shipping or delivery practices. Order tracking numbers are automatically generated by the shipping carrier and updated to our system.

We typically ship USPS, FedEx, UPS. At times of their high-volumes, shipping times may vary based on the shipping provider. Tracking numbers may also be delayed in displaying for your order. We ask you please be patient and allow the shipping process to generate updated tracking for your order. In the event you order has not been updated after a period of 5 business days (after it shows it was shipped), please contact us for assistance.

Question 25

Order Pick Up

Accepted Answer

Pick up times are during our normal business hours posted on our website.

Question 26

Privacy Statement

Accepted Answer

Emotionz Graphix & Apparel does not or has ever engaged in selling, sharing or re-distributing your personal and private information to any third party. You are in control of your personal information you provide to us for the sole purpose of ordering. Emotionz Graphix & Apparel does not save or store your payment information including bank accounts, credit/debit card or other payment information used.

Each order requires you to submit payment details.
This is for the safety of our customers as we respect your right to privacy.

Question 27

Terms of Service Update

Accepted Answer

Emotionz Graphix & Apparel may update these Terms of Service as needed. It is the sole responsibly of the customer to review these terms upon placing an order.

Question 28

Production Samples

Accepted Answer

Pre-production samples can be at a tremendous cost to our customers. There is a lot of work and labor involved to create samples. We offer renderings of your project, in lieu of actual sample items –  as a visual reference to show what your finished apparel could look like.

If pre-production samples are requested, pricing will include all artwork, production, setup and apparel costs for the sample order. Pre-production sample costs are separate and not applied to the pricing when placing your actual order.

Pre-production samples are not available on custom embroidered hats or team apparel.

Question 29

Stock Apparel

Accepted Answer

Emotionz Graphix & Apparel does not stock apparel. We can not stock every style, size, color of all garments. We would be in the warehousing business, not apparel decorating.

For orders placed, blank apparel is ordered from our suppliers or direct from the manufacturer. This is typical practice for a majority of screen printers and apparel decorators. This is accounted for in your estimated production time you are given to complete your order.

Question 30

Garment Shrinkage

Accepted Answer

We are not responsible for garments that shrink after being washed/laundered. Please adhere to the recommended wash/dry instructions on the actual garment tags along with that listed here (see “garment care” section). When selecting garments, please note the manufactures data listed.

Emotionz Graphix & Apparel does not manufacture the garments. We are the apparel decorators. For issues with your print, please contact us.

Important Tips:
All cotton garments will shrink in the dryer. Some more than others, depending on the manufacturer. 
Pay attention to the size charts. Some garment styles are more form fitting than others.

This should not deter you from ordering cotton garments by any means. These types of garments require specific care.

Question 31

Mix / Match Colors

Accepted Answer

While we do allow in most cases to mix/match garment colors, styles and brands – please keep in mind not all colors are uniform.

Example: A navy blue cotton t-shirt from Gildan is a different shade of navy blue compared to a Bella Canvas brand.

Also, a cotton shirt color will be different compared to a cotton/poly blend version.

Emotionz Graphix & Apparel is not responsible for color matching of garments of different types – as we do not manufacture the garments. We suggest ordering the same style/brand and color if you are concerned about the shirt colors matching.

Question 32

Garment Care

Accepted Answer

Wait at least 24 hours before the first wash. This allows the ink/decoration methods used to settle into the garment.

Follow the care instructions to get the most out of your apparel. We suggest line drying of all printed garments, as placing items in the dryer causes the materials to fade and fray over time. We are not responsible for garment/print issues from not following recommended wash and care instructions.

Tired of Boring, Basic Team Gear?

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12 PCS

For screen printed team apparel (not sublimation), please visit our Screen Print selection for details.

Frequently asked questions